HMRC U-turn on helpline closures
Earlier this week, HMRC announced that it would be scaling back its tax helplines, a move that was widely criticised. It has now seemingly reversed the decision. What’s going on?
Earlier this week HMRC announced cuts to several phone services, including closing of the self-assessment helpline for six months. The intention was to allocate staff resources elsewhere and make taxpayers move to online services such as the HMRC app. The changes were supposed to be permanent, with helplines open only for priority queries at critical times. However, the announcement was met with substantial criticism from the CIOT president who described the move as “misguided”.
In response to the backlash, HMRC issued another press release stating that its plans would be halted while it engages with its stakeholders about how to ensure all taxpayers’ needs - including small businesses' - are met as HMRC shifts more people to online self-service in the longer term. Phonelines will therefore remain open for now.
Related Topics
-
Mandatory payrolling of benefits in kind delayed
The government has revised plans to introduce the mandatory payrolling of benefits in kind from 6 April 2027, which will now be limited to company cars, vans, fuel and medical benefits. What's the full story?
-
Uber loses VAT margin scheme appeal
The Court of Appeal has ruled that Uber cannot use the Tour Operators Margin Scheme (TOMS) when accounting for VAT on its ride-hailing services. The decision could have significant implications for businesses that act as intermediaries when supplying services to consumers. What was the dispute about?
-
Timetable for agent multi-factor authentication rollout published
HMRC has published further details of its plans to introduce multi-factor authentication (MFA) for tax agents. The rollout is intended to strengthen security across HMRC's online services and will be introduced in stages over the coming months. What do you need to know?
This website uses both its own and third-party cookies to analyze our services and navigation on our website in order to improve its contents (analytical purposes: measure visits and sources of web traffic). The legal basis is the consent of the user, except in the case of basic cookies, which are essential to navigate this website.